Frequently Asked Questions
Where can I learn more about your brand?
You can find more information about us on our main page at www.extreme.watch as well as on our social medias (links at the bottom of the page).
Do you make your own watches?
Yes we design, engineer and produce our own watches. We have a long and successful history in watchmaking, including in highly exclusive luxury watches for prestigious customers around the world. We are featured in specialized Watchmaker literature and medias. We are also the only micro-brand to engineer and make its own movement, found in our X1 and X2 models.
Yes we design, engineer and produce our own watches. We have a long and successful history in watchmaking, including in highly exclusive luxury watches for prestigious customers around the world. We are featured in specialized Watchmaker literature and medias. We are also the only micro-brand to engineer and make its own movement, found in our X1 and X2 models.
What payment methods do you accept?
We currently accept Paypal, as well as most Credit & Debit cards payments. We also offer the possibility for direct bank transfer for safer and easier purchases of higher priced products.
How long before my watch arrives?
Upon confirmation of payment, we proceed to a final inspection of your watch before processing it for shipping. This usually takes between 3 to 7 days, upon which we entrust the watch to an express shipping company (DHL, FEDEX, TNT, ARAMEX, EMS, …) , depending on the availability and coverage. From that point on we send you a tracking code to the email you provided us with, so that you may keep track of your watch's delivery.
Upon confirmation of payment, we proceed to a final inspection of your watch before processing it for shipping. This usually takes between 3 to 7 days, upon which we entrust the watch to an express shipping company (DHL, FEDEX, TNT, ARAMEX, EMS, …) , depending on the availability and coverage. From that point on we send you a tracking code to the email you provided us with, so that you may keep track of your watch's delivery.
Do you accept returns?
We have return and exchange policies in places for all our product. Details on these policies can be found at www.creator.extreme.watch/return-exchange.
I would like to Return my watch, how can I get in touch with you?
Please fill the form at this link www.creator.extreme.watch/return-form and we'll get in touch with you within 3 working days.
Is there a warranty for your watches?
We offer a 2 year international warranty for any watch bought directly from us or from an authorized partner. More information on www.creator.extreme.watch/warranty.
I would like to use my warranty, how do I get in touch?
Please fill the form at this link www.creator.extreme.watch/warranty-form and we'll get in touch with you within 3 working days.